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Frequently Asked Questions

  • How do I play the courses?
  • Can I complete the course in multiple sessions?

    Yes. If you exit the player, you can enter again and continue watching the video from where you left off.

  • Why is the NEXT button disabled?

    The NEXT button is disabled when you have not whatched the whole video of that section or when it requiers that you interact.

  • Why is the course taking so long to load?

    Prosectra strives to deliver an online training experience that is efficient, smooth, and loads fast. If you notice it takes the course too long to load try the following: Check your actual internet speed. If this is not the issue clear all cache, restart your device or close other apps. If you are using your network for other task like downloading etc, try closing them. If the issue insists please contact our support team.

  • Why does the course still show incomplete?

    When you finish the video make sure you wait until you are instructed to exit the course.

  • How secure are your servers?
  • Is support for learners included?

    Yes, you can contact our support team for technical support.

  • Do we need to install anything?

    You do not need to install anything to view the modules.

  • What are the operating system requirements?
    • Operating System: Windows XP SP3, Windows Vista, Windows 7, Mac OS X 10.6 or higher
    • Browser: Internet Explorer 8, Firefox 14, Google Chrome 20, Safari 5, Opera 9
      • Mozilla Firefox works best with Moodle. Other browsers may be used, but may not support all functionalities in Moodle, such as online quizzes and the HTML editor.
      • You may need to add an exception for your Moodle website to your browser’s pop-up blocker. It is also recommended to disable any pop-up blockers in third party toolbars that may be installed in your browser.
    • Internet Connection: Dialup (load times may be lengthy), DSL, Cable
      • For the best user experience a DSL, cable or faster internet connection is recommended.
    • Additional Requirements: Updated Versions of Adobe Reader & Adobe Flash Player
  • Are the courses mobile compatible?

    Yes, you can view the courses on your mobile or tablet.

  • Do you offer bulk prices?
  • When do I have to pay?

    Only you can answer this question. However, we have some excellent resources to help you make the best decision. Take our "Where Should I Study Abroad?" quiz or read our country guides for an in-depth look at studying in specific countries.

  • What are acceptable payment methods?

    You can find programs through our Find Education search tool. You can select the category you’d like to study, such as hospitality or business; the place where you’d like to study, whether a certain country or city; and/or the type of program, such as Bachelor or Master.

  • Will I get my money back if I decide not to finish the course?

    Locating schools to study is exactly the same as finding an education program (see above question). Once the search results appear, click on the "Institutes" tab to view the institutes, or use our Find Schools search tool.

  • What is your return policy?

    Every school and program has different admission requirements for accepting students. These requirements can often be found on the program profiles. If you’d like more information or if the information is missing, submit a “Request Information” form to contact the institute directly.